Frequently Asked Questions
Answers to all your questions about 99bb
Whatever questions you have about deposits, withdrawals, security, support, and cricket betting — find all the answers in one place.
When a question comes up while using 99bb, this page is your first stop. Below, the most frequently asked questions are organised into four sections — contact and support, security, deposit methods, and cricket betting. Every answer is written in plain English so that both new and experienced players can find solutions quickly. If your question isn't on the list, our 24/7 support team is always ready to help.
Contact & Support
Before contacting support, have your registered mobile number or email, a brief description of the issue, and — if it's a transaction-related problem — the transaction ID or the date and amount ready. This helps the support team identify your issue quickly and resolve it without needing to ask multiple follow-up questions.
99bb currently has two support channels — live chat and email. Live chat gets you an immediate response, and for email you can write to [email protected]. Both channels support Bengali and English, so language is never a barrier.
Yes, 99bb's support team is active seven days a week, twenty-four hours a day. Help is available at night, on weekends, and on public holidays. Reach out via live chat at any time or email [email protected] — there are no breaks in service.
Absolutely. 99bb is built with Bangladeshi players in mind, so support is available in Bengali through both live chat and email. You can also communicate in English. Contact us in whichever language you are most comfortable with.
When submitting a complaint by email, mention the type of issue (for example: deposit not received, withdrawal stuck), the relevant date and time (BST), the amount, and the name of the payment method used. Attach a screenshot if you have one — this makes it easier for the [email protected] team to take quick action.
Security & Privacy
Yes, 99bb uses SSL encryption technology to keep all your information secure. This means your personal and financial data is encrypted while being transmitted on the site, making it difficult for third parties to read. Ensuring fair play and maintaining a safe environment is our highest priority.
A strong password should be at least 10 characters long and combine uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid your own name, date of birth, or easily guessable words. Do not use a password on 99bb that you already use on another site — use a unique password for each platform.
Always check that https://99bb.lat appears in your browser's address bar. Fake sites often use similar-looking domains (such as 99bb.io or 99bbb.lat). Inspect the URL carefully before logging in. Rather than entering the site through an unfamiliar link, type the address directly into your browser or use a bookmark.
Never share your OTP or bKash/Nagad PIN with anyone — even if they claim to be 99bb support. 99bb support never asks for this information over the phone. If you receive a call like this, hang up immediately and report it to us via live chat or at [email protected].
If you suspect that someone else has taken control of your account, change your password immediately and contact us via live chat or at [email protected]. The support team can temporarily lock your account and investigate. Acting fast is the best protection — report it without delay.
Deposit Questions
Deposits are usually processed instantly, but occasional delays can happen due to network or payment gateway issues. Wait 15–20 minutes and refresh the page. If the balance still hasn't appeared, contact us via live chat or at [email protected] with your transaction ID and amount.
99bb supports Bangladesh's most popular payment methods. You can deposit via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, you can use major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank.
The minimum deposit on 99bb is just ৳300 — and this applies to all payment methods. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you can activate your account and start playing with ৳300. The low entry point makes it easy for newcomers to get started.
Log in to 99bb and go to the "Deposit" option from the dashboard. Select bKash and follow the instructions to send payment to the specified bKash number. After making the payment, enter the bKash transaction ID you received in the designated field and confirm. Your balance will usually be credited within a few minutes.
On your first deposit, 99bb gives you a 100% bonus up to ৳5,000. For example, if you deposit ৳1,000 you get a ৳1,000 bonus, bringing your total balance to ৳2,000. To withdraw the bonus, you only need to wager the bonus amount 10 times — so for a ৳1,000 bonus, you need to place ৳10,000 in bets. There is no wagering requirement on the deposit amount itself.
Cricket & Sports Betting
Yes, 99bb offers live in-play betting. This means you can place bets even after a match has started — including moment-by-moment bets such as how many runs will be scored off the next ball in an over, or whether a wicket will fall. Live odds update continuously, so every moment creates a new opportunity.
If a match is abandoned or no official result is reached due to rain or any other reason, that bet is generally voided and the staked amount is returned. However, if the minimum required number of overs has been completed, the result may be determined using the Duckworth-Lewis method. Contact support for details on specific terms.
Yes, through an accumulator or multi-bet you can combine bets on multiple matches for a chance at a larger payout. The odds of each individual bet are multiplied together, resulting in higher overall odds. Keep in mind that all selections must be correct to win — if any single one is wrong, the entire accumulator loses.
Absolutely. 99bb offers betting on Bangladesh Premier League (BPL), T20 World Cup, IPL, and other international cricket tournaments. A wide range of markets is available for major series such as Bangladesh vs India. Log in to see the latest list of available matches.
The most popular markets in cricket betting are Match Winner (which team will win), Toss Winner, Top Batsman, Top Bowler, Total Runs in an Over, and Total Runs in an Innings. Beyond these, prop bets such as Man of the Match or whether a wicket will fall in a specific over are also available as exciting options.
Still have questions?
Our 24/7 support team is always ready to help in Bengali and English.
Chat with us now on live chat or send an email — [email protected]