99bb Privacy Policy

01 Introduction

99bb is a safe and reliable online entertainment platform for users in Bangladesh. We believe your personal information is a valuable asset and it is our responsibility to keep it secure. This privacy policy describes how 99bb collects your personal information, how it is used, who it is shared with, and how it is kept secure.

By using our platform, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our terms and conditions. If you disagree with any part of this policy, please refrain from using our services and contact us.

This privacy policy applies to all users who use the 99bb website, mobile version, and related services.

02 What Information We Collect

99bb collects several types of information. We can divide these into two main categories — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

• Name, date of birth, and information required for identity verification
• Email address and mobile number
• Username and password provided when creating an account (stored in encrypted form)
• Payment information for deposits and withdrawals — bKash, Nagad, Rocket, Upay, or bank account details
• Government-issued identity document details for identity verification (national ID card, passport, etc.)
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device characteristics
• Time of visit to the platform, duration of stay, and pages viewed
• Gaming activity information — bet amounts, win history, preferred games
• Information collected from cookies and similar tracking technologies
• Affiliate or referral information, where applicable

03 Purpose of Using Information

99bb uses your information for specific and legitimate purposes. We never use your information unnecessarily.

3.1 Account Management and Service Delivery

We use your information to create and manage your account, process transactions, distribute bonuses and rewards, and ensure an overall gaming experience.

3.2 Identity Verification and Security

Identity verification is essential for preventing fraud, taking anti-money laundering measures, and ensuring the overall security of the platform. 99bb confirms each user's identity to protect them and the platform.

3.3 Customer Service Improvement

Our 24/7 support team uses your information to resolve your issues quickly. Knowing your previous contact history allows us to provide better service.

3.4 Meeting Legal Obligations

We retain necessary information to comply with applicable laws and regulations, respond to requests from regulatory bodies, and resolve legal disputes.

3.5 Platform Development and Personalization

By analyzing your gaming preferences and habits, 99bb creates a more relevant experience for you. This includes game recommendations, personalized offers, and an improved user interface.

04 Information Sharing and Third Parties

99bb does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and associated banking partners.
• Technology Service Providers: Hosting, cybersecurity, analytics, and gaming software providers — all of these operate under our strict confidentiality agreements.
• Law Enforcement Agencies: Information may be provided to government authorities based on a court order or legal requirement.
• Responsible Gambling Organizations: If problematic gambling behavior is identified, the relevant support organization may be contacted.

99bb ensures that all third parties follow the same standards for protecting your data. We do not work with any partners who cannot guarantee the security of your information.

05 Cookie Policy

Cookies and similar tracking technologies are used on the 99bb website. Cookies are small data files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: These cookies are essential for maintaining login status, managing sessions, and security. Without them, the platform cannot function properly.
• Functional Cookies: Used to remember your preferences, language settings, and other customizations.
• Analytics Cookies: Help monitor platform usage and identify opportunities for improvement. This information remains completely anonymous.

5.2 Cookie Controls

You have the option to disable cookies from your browser settings. However, disabling essential cookies may interfere with some important platform functions.

06 Data Security Measures

99bb has implemented the highest industry-standard security measures to protect your information. As a safe and reliable platform, we continuously keep our security infrastructure up to date.

6.1 Technical Security

• SSL (SSL/TLS) encryption is used for all data transmission
• Passwords are stored with strong cryptographic hashing — they are never stored in plain text under any circumstances
• Payment information is secured using tokenization
• Regular security audits and penetration testing are conducted
• Firewall and DDoS protection measures are always active

6.2 Organizational Security

• Strict access controls — only authorized staff can view necessary information
• All staff receive regular data protection training
• Clear procedures are in place for a rapid response in the event of a data breach
• All access logs are retained and reviewed regularly

07 Data Retention Period

99bb does not retain your information longer than necessary. However, some information must be kept for a specific period for the following reasons:

• Account Information: Retained while the account is active and for a set period after closure due to legal obligations.
• Financial Transaction Records: Deposit, withdrawal, and bonus information is retained in accordance with legal requirements.
• Identity Verification Documents: Kept for the required period for fraud prevention and legal compliance.
• Support Conversations: Retained for a reasonable period to help improve service quality and resolve disputes.

After a request to close an account, 99bb deletes or anonymizes your information as quickly as possible, though some information may need to be retained for a set period due to legal obligations.

08 Your Rights

As a user of 99bb, you have several important rights over your own information:

8.1 Right to Access

You can request at any time to know in detail what information we have collected about you and how it is being used.

8.2 Right to Rectification

If any of your information is incorrect, you can request that it be corrected. Keeping accurate information is important for both us and you.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, retaining some information may be mandatory due to legal obligations.

8.4 Right to Restrict Processing

In certain cases, you can request that the processing of your information be restricted, such as if you dispute the accuracy of the information.

8.5 Right to Withdraw Consent

For optional areas such as marketing communications, you can withdraw consent you have given at any time. Withdrawing consent does not affect processing carried out before that point.

To exercise any of the above rights, contact the 99bb support team. We will respond to your request in a timely manner.

09 Protection of Minors

99bb is an adult platform intended only for those aged 21 or older. We do not knowingly collect any information from minors.

An age verification process is followed during account registration. If a minor's information is accidentally collected, it is deleted as soon as it is discovered and the associated account is closed.

If a parent or government authority believes we hold information about a minor, please contact us immediately.

10 International Data Transfers

99bb primarily serves users in Bangladesh. However, due to technical infrastructure or service providers, some information may be processed outside of Bangladesh.

Wherever information is processed, 99bb ensures that the same standard of privacy protection applies. Contractual security arrangements are ensured with international third parties.

11 Policy Changes

99bb may update this privacy policy from time to time. Updates may be required due to business changes, technological developments, or legal changes.

For significant changes, we will notify users in a timely manner — via a notification upon logging into their account or to their registered email. Continued use of the platform after changes are made will be considered acceptance of the new policy.

The "Last Updated" date is shown at the top of this page. Check this date regularly to stay informed about any changes.